Mom On Vacation

Friday, December 29, 2006

So Mom is in Malaysia right now. She left on the 27th and will return on the 24th of January. It's the first time she's travelled on her own since a very long time. She arrived safely but not without incident.

Crappy Air Canada did not take care of my mom. They wheeled her, along with four other passengers requiring assistance, onto the boarding platform. They got the other passengers on but left my mom waiting while all the other able-bodied passengers boarded the plane!!

After all passengers boarded, they PAGED her!!!!!! Finally someone realized that she was waiting outside in a wheelchair. Nevertheless, that made my mom feel like a piece of lugguage. Didn't any of the stewards have some sense of decency?!!!! I am absolutely appalled at their level of service.

Upon landing in Beijing, she was transferred to the hands of Air China; they really took care of her. Mom was impressed with the way they treated her. It was such a contrast. One person took care of her throughout the entire transition. They even had a porter at her service from the time she left the plane. He helped with her luguage and made sure she was safe with Mark, my cousin, before he left.

I wrote an email to Air Canada. Surprisingly, they replied. Here is the reply:

Response (Leslie Anne Macalister) - 12/29/2006 05:20 PM

Dear Ms. Low,

We were disturbed to learn of the situation you have described in your email.

Please forward your mothers full name and flight details in order that we may do a thorough investigation of your concerns.

We thank you for your patience and understanding.

Sincerely,

Leslie Anne Macalister

Customer Solutions Customer

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So let's see what happens next.

Anyway, I'm glad Mom is safe. I'm sure she's going to have a wonderful time with all her family and friends. I know they'll take good care of her. Pop and I, as well as Leia and Smokey miss her very much, and it's only been a day.